Terms & Conditions
Last updated: 15 September 2025
Welcome to Ember & Crust Pizzeria. By accessing or using grovebloomsprout.site and by placing an order with us, you agree to these Terms & Conditions. Please read them carefully before using our website, mobile features, or phone ordering via +39 081 123 4567.
1. About Us
Ember & Crust Pizzeria operates a pizzeria and delivery/takeaway service located at Via dei Tribunali 94, Centro Storico, Naples, 80138, Italy. References to “we”, “us”, or “our” mean Ember & Crust Pizzeria.
2. Eligibility
You must be able to form a legally binding contract to place orders. If you are under the age of majority, you may use the services only with the involvement of a parent or legal guardian.
3. Menu, Allergens, and Availability
Our menu includes pizzas, sides, desserts, and soft drinks such as juice and lemonade. Item descriptions and images are for illustration and may vary. Availability can change without notice. For allergen or dietary concerns, review item notes on grovebloomsprout.site and contact us at +39 081 123 4567 before ordering. Cross-contact may occur despite best efforts.
4. Orders
Orders placed via grovebloomsprout.site or by phone are offers to purchase. We may accept or decline at our discretion. You will receive a confirmation summary; please check it carefully. If we cannot fulfill your order (e.g., out of stock or peak capacity), we may cancel and issue a refund where applicable.
5. Pricing and Payment
Prices are listed in € and may change at any time. Taxes and fees are shown at checkout where applicable. We accept common payment methods such as cash on delivery or collection and major cards via secure processors. You are responsible for providing accurate billing details.
6. Delivery and Pickup
Estimated delivery and pickup times are provided for guidance and may vary due to traffic, weather, or order volume. Delivery areas are limited to designated zones near Via dei Tribunali 94, Centro Storico, Naples. If your location is outside our zone or unreachable, we may cancel the order. Please ensure safe access and a reachable phone at +39 081 123 4567. Risk in items passes upon delivery or pickup.
7. Cancellations and Refunds
You may request to cancel before preparation begins. Once preparation has started, cancellation may not be possible. If your order is incorrect, missing items, or arrives not as described, contact us promptly (within 24 hours) via +39 081 123 4567 or through grovebloomsprout.site with order details. We may offer a replacement, credit, or refund in € at our reasonable discretion.
8. Promotions and Gift Cards
Promotions, vouchers, and gift cards are subject to individual terms, validity dates, and availability. Only one promotion may apply per order unless stated otherwise. We may modify or withdraw promotions at any time.
9. Accounts and Security
You are responsible for maintaining the confidentiality of your account credentials and for all activities under your account. Notify us immediately of any suspected unauthorized use.
10. Acceptable Use
Do not misuse our services, interfere with operations, or attempt to access data or systems without authorization. We may suspend or terminate access for violations.
11. Intellectual Property
All content on grovebloomsprout.site—including logos, text, images, and software—is owned by or licensed to Ember & Crust Pizzeria and protected by law. You may use the site for personal, non-commercial purposes only.
12. Third-Party Services
We may link to third-party sites or use third-party delivery or payment providers. We are not responsible for their content, policies, or performance.
13. Limitation of Liability
To the maximum extent permitted by law, Ember & Crust Pizzeria shall not be liable for indirect, incidental, special, or consequential damages, or for delays beyond our reasonable control. Our total liability for any claim related to your use of the services shall not exceed the amount you paid in € for the relevant order.
14. Indemnity
You agree to indemnify and hold harmless Ember & Crust Pizzeria from claims, losses, or expenses arising from your breach of these Terms or misuse of the services.
15. Privacy
Your personal data is handled according to our Privacy Policy available on grovebloomsprout.site. By using our services, you consent to such processing.
16. Changes to Terms
We may update these Terms from time to time by posting a revised version on grovebloomsprout.site. Continued use after changes means you accept the updated Terms.
17. Governing Law and Disputes
These Terms are governed by the laws of Italy. Courts located in Naples, Italy shall have exclusive jurisdiction, without prejudice to mandatory consumer protection rules.
18. Contact
Questions about these Terms? Contact Ember & Crust Pizzeria via +39 081 123 4567 or visit grovebloomsprout.site. Our address: Via dei Tribunali 94, Centro Storico, Naples, 80138, Italy.