Privacy Policy
Last updated: October 1, 2025
This Privacy Policy explains how Ember & Crust Pizzeria collects, uses, discloses, and protects personal information when you visit grovebloomsprout.site, place an order, create an account, or interact with our services for pizzas, sides, desserts, and soft beverages such as juice and lemonade. By using our website, you agree to the practices described here.
Who We Are
Ember & Crust Pizzeria operates a pizzeria and online ordering service located at Via dei Tribunali 94, Centro Storico, Naples, 80138, Italy. You can reach us at +39 081 123 4567 or through the contact section of grovebloomsprout.site.
Information We Collect
- Identity and Contact Data: name, phone number, delivery address, and account username.
- Order and Transaction Data: items ordered, order history, delivery notes, invoice totals, and payment status in €. We do not store full card numbers; payments are processed by secure payment providers.
- Location Data: delivery location and, if enabled, approximate device location for accurate delivery estimates.
- Technical and Usage Data: IP address, browser type, device identifiers, pages viewed, time on page, referral URLs, and interactions with our site and menu.
- Cookie and Similar Technologies: small files used to remember preferences, keep your cart active, and analyze site performance.
- Communications: records of your messages or calls to customer support and feedback you provide (e.g., ratings or reviews).
How We Use Your Information
- Provide and improve our services: take orders, prepare food, arrange delivery or pickup, and manage your account.
- Process payments and prevent fraud.
- Personalize your experience: remember favorites, suggest menu items, and tailor offers.
- Customer support and service notifications: order confirmations, status updates, and delivery communications.
- Analytics and performance: monitor site usage, fix issues, and enhance features and menu options.
- Marketing: send promotions about pizzas, sides, desserts, juice, and lemonade, subject to your preferences. You can opt out at any time.
- Legal compliance: tax, reporting, and compliance with applicable laws.
Legal Bases for Processing
Where required by law, we process personal data based on: (a) performance of a contract (fulfilling your order), (b) legitimate interests (security, analytics, service improvement), (c) consent (certain marketing and cookies), and (d) legal obligations.
Sharing Your Information
- Delivery Partners and Couriers: to deliver your order to the correct address and provide status updates.
- Payment Processors: to securely process payments in €.
- IT and Hosting Providers: to operate our website, databases, and support tools.
- Analytics and Marketing Tools: to measure performance and present relevant offers, subject to your preferences.
- Professional Advisors and Authorities: when required for legal, security, or compliance purposes.
We require third parties to protect your data and use it only for specified purposes.
Cookies and Tracking
We use essential cookies to operate the site (e.g., keeping your cart and session active), functional cookies to remember choices, and analytic cookies to improve performance. You can manage cookies in your browser settings. Blocking some cookies may affect site features, including checkout and saved preferences.
Data Retention
We keep personal data for as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce agreements. Typical retention includes order records for statutory periods and account data while your account is active. We may anonymize data for analytics.
Security
We implement technical and organizational measures to protect personal information, including encryption in transit, access controls, and regular monitoring. However, no method of transmission or storage is completely secure; please use strong passwords and protect your account credentials.
Children’s Privacy
Our services are not directed to children under 13. We do not knowingly collect data from children under 13. If you believe a child has provided data, contact us to request deletion.
International Transfers
Your information may be processed in countries other than where you reside. When we transfer data, we use appropriate safeguards to protect it in accordance with this Policy and applicable laws.
Your Rights and Choices
- Access, correct, or delete your personal information.
- Object to or restrict certain processing, and request portability where applicable.
- Manage cookie preferences through your browser and on-site settings (where available).
- Opt out of marketing at any time by following instructions in our messages or contacting us.
To exercise your rights, contact us at +39 081 123 4567 or use the contact form on grovebloomsprout.site. We may need to verify your identity before responding.
Do Not Track
Some browsers offer a “Do Not Track” feature. Our website does not currently respond to these signals. You can manage tracking through cookie settings and browser controls.
Third-Party Links
Our site may include links to third-party websites or services. We are not responsible for their privacy practices. Review their policies before providing personal information.
Changes to This Policy
We may update this Privacy Policy from time to time. Changes become effective when posted on grovebloomsprout.site. We encourage you to review this page periodically to stay informed.
Contact Us
Ember & Crust Pizzeria
Via dei Tribunali 94, Centro Storico, Naples, 80138, Italy
Phone: +39 081 123 4567
Website: grovebloomsprout.site